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Intel Graphics Driver 27.20.100.94XX Issue

- Posted in: Tech Talk
Intel Graphics Driver 27.20.100.94XX Issue
The latest Intel Graphics Driver version 27.20.100.9466 is causing various issues with the DisplayLink software needed for proper universal docking station operation. Black external screens, slow and stalled PC, and driver crashes have been reported to Targus. This latest Intel Graphics Driver is sometimes installed as part of the 20H2 Windows 10 update. It may also be installed on Tiger Lake-based PC. Some users have reported issues with other version of the Intel Graphics Driver in the series 27.20.100.94XX.

Planned Intel Fix

Intel has posted Intel Graphics – BETA Windows 10 DCH Drivers at their support portal. Targus has not validated this version of the Intel Graphics driver yet and is testing it for compatibility with Targus Universal Docking Stations and the DisplayLink software.

Planned Synaptics DisplayLink Fix

We are working on a fix with Synaptics. This planned release, DisplayLink 10.1M1 software for Windows, is scheduled for release in June. Currently, Targus can offer an unsigned Release Candidate of the DisplayLink 10.1M1 software for those who would like to try it with the latest Intel Graphics Driver. Note, this release requires use intervention to install it and is not recommended for mass deployments.

Contact Targus if you would like to try the Release Candidate.

Originally planned for release late May, validation of the DisplayLink software version 10.1M1 has been extended. Targus now plans to have a fully signed release available from Targus.com and on Windows Update in June. It is expected that this version will also be deployable in mass and can be used for corporate imaging. Watch this blog for updates.

Temporary Work Around

Many Targus universal docking station customers have found that rolling back to a previous Intel Graphics Driver version will restore functionality. However, this is not often possible for those who got the driver via the 20H2 update process or pre-installed on newer Tiger Lake-based PC. For these customers, it is recommended to uninstall the latest Intel Graphics Driver version 27.20.100.9466 and install one of the Other Versions from here.

Dell PC Recommendations (Newer Intel Graphics Driver)

Dell is also advising to update the Intel Graphics Driver, see here. It is not clear when this driver will be available from Windows Update but Targus believes this may be in next months (2nd Tuesday of the month) Windows Updates for Tiger Lake systems.

It is unclear whether any of the recommended remediation steps for the Dell Security issue described at this article may also load the latest Intel Graphics Driver.

Targus recommends following the Dell guidance, and then verify the desired Intel Graphics Driver is installed.

PC OEM Update Utilities and Processes

Targus recommends following OEM update and patch procedures and then verifying the desired Intel Graphics Driver is installed and functioning with the DisplayLink-based Targus universal docking station.

Support

Contact your Targus representative for more information, pricing, and availability. For Technical Support, please see the included User Guide or visit:

US Internet: http://targus.com/us/support
Support Number: 800.283.6325

Canada Internet: http://www.targus.com/ca/support

Australia Internet: http://www.targus.com/au/support
Email: infoaust@targus.com, Telephone: 1800-641-645

New Zealand Telephone: 0800-633-222

Latin America Email: soporte@targus.com